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SupportHybrid
Support Engineer
Dhaka · Hybrid
After go-live is the job. Tickets that match the books.
We stay on the account. You are the person who opens the ticket, reproduces it on their data, and closes it so the next close still works.
You will
- Triage POS, accounts, school, and hotel issues without inventing a second system.
- Write the fix so the next engineer does not start from rumour.
- Tell the client what changed, in the language of their floor.
You have
- Support or operations experience on live software.
- Patience with a busy Friday night and a missing receipt.
- Enough SQL and Laravel to find the row, not only the screenshot.